Consumer Financial Protection Bureau

Close
Author
Shannon Files
Description
Each week we send thousands of consumers' complaints about financial products and services to companies for response. Complaints are listed in the database after the company responds or after they’ve had the complaint for 15 calendar days, whichever comes first.<br><br> We publish the consumer’s description of what happened if the consumer opts to share it and after taking steps to remove personal information. See our <a href="http://files.consumerfinance.gov/a/assets/201503_cfpb_Narrative-Scrubbing-Standard.pdf">Scrubbing Standard</a> for more details<br><br> We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship. We may remove complaints if they don’t meet all of the publication criteria. Data is generally refreshed nightly. Company level information should be considered in context of company size and/or market share.<br><br> <a href="http://www.consumerfinance.gov/complaintdatabase/">More about the Consumer Complaint Database</a> | <a href="http://www.consumerfinance.gov/complaint/data-use/">How we use complaint data</a> | <a href="http://www.consumerfinance.gov/complaintdatabase/technical-documentation/">Technical documentation</a>
Rating
Current value: 5 out of 5
This view cannot be displayed
This view is currently private. You can preview it, but you will need to make it public before people will be able to see it.
Size
  • 500x425

  • 760x646

  • 950x808

Custom Size

425x425 is the minimum size

The Socrata Open Data API (SODA) provides programmatic access to this dataset including the ability to filter, query, and aggregate data. For more more information, view the API docs for this dataset or visit our developer portal

API Endpoint:

Field Names:

Date received
date_received
Product
product
Sub-product
sub_product
Issue
issue
Sub-issue
sub_issue
Consumer complaint narrative
complaint_what_happened
Company public response
company_public_response
Company
company
State
state
ZIP code
zip_code
Tags
tags
Consumer consent provided?
consumer_consent_provided
Submitted via
submitted_via
Date sent to company
date_sent_to_company
Company response to consumer
company_response
Timely response?
timely
Consumer disputed?
consumer_disputed
Complaint ID
complaint_id

Use OData to open the dataset in tools like Excel or Tableau. This provides a direct connection to the data that can be refreshed on-demand within the connected application.

Socrata OData documentation

Tableau users should select the OData v2 endpoint option.

OData V4 Endpoint:

OData V2 Endpoint:

You are viewing a mobile version of this dataset. To access the full dataset, tap here.