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created May 12 2015

updated Nov 21 2019

Description

The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. Complaints referred to other regulators, such as complaints about depository institutions with less than $10 billion in assets, are not published in the Consumer Complaint Database. The database generally updates daily. Learn more


Updated API available now

The CFPB recently updated its Application Programming Interface (API) service to ensure seamless data availability for users and real-time consistency with the Consumer Complaint Database. The Socrata platform will be retired in early January 2020. Check out our search tool and the new API service to learn more about consumer complaints.

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